Returns & Refunds
Return & Refund Policy
We offer a 30-day return window from the date your order arrives, backed by our money-back guarantee. Whether you've simply changed your mind or the product isn't right for you, you're covered — and we accept both unused and used items. If you've fol
How to Initiate a Return
Contact us at [email protected] with your order number and reason for return, and we'll send you the return address along with full instructions. Please don't ship anything back before reaching out — returns sent to unauthorized addresses c
How Long Does a Refund Take?
Once your return has been received and approved, your refund will be issued to your original payment method. Here is the typical timeline:. You will receive an email notification once your refund has been processed. If you have not received your refu
Who Pays for Return Shipping?
Return shipping is covered by the customer, and since we ship worldwide, we're unable to provide prepaid return labels. Please note that original shipping fees are non-refundable. The only exception is for damaged, wrong, or missing item.
My Order Arrived Damaged, Wrong, or Incomplete
Please inspect your order upon delivery. If an item arrives damaged or differs from what you ordered, contact us within 14 days and include a clear photo of the item you received. After we've reviewed your claim, we'll arrange either a free replaceme
Money-Back Guarantee
If you've followed our recommended usage guidelines for Polar Instant Dye Shampoo but don't see results, you're eligible for a refund. Simply document your experience with clear before-and-after photos and reach out within 30 days.
Returns on Subscription Orders
Subscription orders follow the same return policy as one-time purchases — including the 30-day return window and the requirement that items be unused and unopened. If you would like to cancel your subscription, you can do so anytime by emailing custo