Shipping
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Shipping Timeframes
We work hard to get your Polar products to you as quickly as possible. Here's what you can expect once your order has been shipped:. Please note that these are estimated delivery times and may vary depending on your location, carrier, and any unfores
International Shipping & Customs
We ship worldwide and all orders are shipped with Delivery Duties Paid (DDP) — meaning customs duties and import taxes are covered so you do not have to worry about any surprise fees upon delivery. However, due to the ever-changing nature of customs
My Order Shows Delivered But I Haven't Received It
We know how frustrating this can be and we are here to help!. If your tracking shows delivered but you have not received your package, here are a few things to check first:. If you have done all of the above and still cannot locate your package, plea
What Happens if My Package is Returned to Sender?
Sometimes packages are returned to us due to an incorrect address, a failed delivery attempt, or if the package was not collected in time. If your order is returned to sender, here is what happens next:. To avoid this from happening, please double ch
Why is My Tracking Not Updating?
If your tracking number has not updated in a while, do not worry — this is more common than you think!. Here are a few reasons why tracking may not be updating:. As a general guide, if your tracking has not updated after 15 days in transit, please co
How to Modify or Cancel Your Order
We completely understand that plans can change! If you need to modify or cancel your order, please contact our support team as soon as possible. Please contact our support team as soon as possible as we may no longer be able to make modifications onc